Gold Coast, Queensland, Australia
Return and Refund Policy wooden toys
Exchanges & Returns:
Unfortunately we cannot accept returns OR exchanges for change of mind, which is in line with Australian Consumer Affairs. We have previously been relaxed with this rule, but restrictions due to COVID-19 mean that we have had to tighten our policies. Please make purchases with conscious consideration.
We will happily replace faulty items if a product has slipped through our high levels of quality control, please let us know immediately (within 14 days) by emailing us at admin@kubidubitoys.com.au Products are considered faulty if they are received damaged, or if they break within 14 days of purchase. Damage as a result of wear and tear are not considered to be faulty. Please ensure you follow all care instructions carefully. We may ask you to send a photograph or return the faulty item. Once we have either received your photo or product and we have inspected we will notify you via email of either rejection or approval of your exchange. If a replacement product is not available, you will be refunded the purchase price processed via your original method of payment within two to five days.
If you are requesting a refund, we require the complete item to be returned to us, however where an item is deemed faulty we will cover all return shipping costs.
The item must be lodged as a return with Australia Post within 7days of us sending a return postage label. If these conditions are not met, we will not continue with a return and will instead offer a remedy. If an item is not able to be returned as per these terms, you must advise us immediately.
Please note : We do not issue partial refunds on faulty goods. In all circumstances we require the goods to be returned to us in original packaging so we can remedy with our suppliers.
If you are not willing to return your goods, you will not be eligible for a refund.
• The original shipping costs to you are not refunded.
• If you have received free shipping any refund will be minus any initial shipping costs.
• If items are returned and are not in their original, unused condition, then a 50% restock fee will occur on top of all associated shipping fees.
This website uses cookies.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.
Claim $10 OFF today
🛒 Use the code LITTLEALPHAS at checkout to claim your additional $10 discount on top of the sale prices! Shop now and take advantage of super prices.
Hurry, stock is limited! Click the link below to explore our amazing collection and make playtime extraordinary. 🌈✨